Escalation Formula

[alecrespi]

In the escalation dedicated to "non assigned ticket" I found this formula
@UpperCase(FORM) ="BUGREPORT"

but I continue receiving notifications also for ticket already closed.
is there something I miss in the formula?
Can I add a control that check if the "supporter field" is "" (blank)?

[Thomas Schulte]

@UpperCase(FROM) = "BUGREPORT" & (Supporter != "" | !@Isavailable(Supporter))

Did not test this but this should work.

[koehlerbv]

@UpperCase(FROM) = "BUGREPORT" & (Supporter != "" | !@Isavailable(Supporter))

Did not test this but this should work.

It won't - FROM should be FORM 

[Thomas Schulte]

you're right. 

[alecrespi]

OK, I've "copy-pasted" the formula, but it doesn't work.
 

If I open the ticket in the MAIN VIEW oh the helpdesk database, I see that my name is already present in the "Supporter Field".
Is there some place where I've put it as "default value"? (I suppose it's not correct)
How can I fix this.
Is it correct? or should the "Supporter Field" be Empty after receiving the Ticket request?