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Lotus Notes / Domino Sonstiges => Projekt Bereich => Help-Desk Applikation !!Help!! => Thema gestartet von: alecrespi am 30.01.07 - 16:49:24
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In the escalation dedicated to "non assigned ticket" I found this formula
@UpperCase(FORM) ="BUGREPORT"
but I continue receiving notifications also for ticket already closed.
is there something I miss in the formula?
Can I add a control that check if the "supporter field" is "" (blank)?
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@UpperCase(FROM) = "BUGREPORT" & (Supporter != "" | !@Isavailable(Supporter))
Did not test this but this should work.
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@UpperCase(FROM) = "BUGREPORT" & (Supporter != "" | !@Isavailable(Supporter))
Did not test this but this should work.
It won't - FROM should be FORM ;)
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you're right. ;D
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OK, I've "copy-pasted" the formula, but it doesn't work.
:-:
If I open the ticket in the MAIN VIEW oh the helpdesk database, I see that my name is already present in the "Supporter Field".
Is there some place where I've put it as "default value"? (I suppose it's not correct)
How can I fix this.
Is it correct? or should the "Supporter Field" be Empty after receiving the Ticket request?