E-Mail Adresse nicht vom Notes Webserver erreichbar

[bandit]

Ich habe einen Agenten der bei bestimmten Fehlern ausgeführt wird und welcher dann eine E-Mail mit der Fehlermeldung an eine definierte Notes Mail Adresse schickt z.B. an TEST1/TEST/DE.
Nun funktioniert das ganze unter Notes ohne Probleme nur wenn der Agent im Browser gestartet werden soll bekomme ich nur folgende Fehlermeldung:

Agent (ispagHandleWebErrors) - Initialize: Fehler 4000 in Zeile 201: Notes error: You do not have a mail file/server specified. Use File Mobile Edit Current Location... to set them. isplslibGeneralRoutinesBE - ispOutputError: Fehler 4000 in Zeile 101: Notes error: You do not have a mail file/server specified. Use File Mobile Edit Current Location... to set them.

An dem Agenten selber kann es nicht liegen da dieser auf anderen Systemen problemlos auch im Web funktioniert. Es muss also eine Einstellungssache sein, dass die Mail Adressen auch auf dem Webserver bekannt sind.

[Glombi]

In der KBASE habe ich das gefunden: #1099781

Scheduled Agent Error: "You Do Not Have a Mail File/Server Specified."
      
Problem
A server log entry reports the following message for a scheduled agent:

"You do not have a mail file/server specified.  Use File Mobile Edit Current Location..."

The agent is trying to execute a LotusScript NotesDocument.Send() call, an @MailSend, or a Java Document.Send.

In troubleshooting this issue, you find:

The Notes Named Network's [Net Address] name is not appropriate for this server.  You open the Server document for this server and click on the "Ports" tab.  Then choose the "Notes Network Ports" subtab.  You locate the "TCP" or "TCPIP" network entry for this server.  If the [Net Address]'s entry is a 4-number IP address for this server, the number is not correct for this server.

If the [Net Address] is a name, the server cannot connect to itself using this name.  Launch Domino Administrator and open a console on the server and issue the following command:

trace [Net Address]

The server cannot reach the address.  Instead, it reports the following error:

"Unable to connect to [Net Address] on TCPIP (the remote server is not a known TCP/IP host.)"




The server has been unable to identify itself on the Notes Named Network (NNN), so it will not allow mail.  To resolve this issue, the administrator can reset this value to a 4-number IP address (nnn.nnn.nnn.nnn) that is appropriate for the server.  Or, the administrator can locate an appropriate name that can be traced using the console "trace" command, above.

Andreas

[Semeaphoros]

Hat das Server-Dokument in der Basis-Information den eigenen Namen als Mail-Server eingetragen?

[Glombi]

oder #1115964 (hier im Zusammenhang mot Domino.Doc)

Problem
Using a Web browser, you submit a Lotus Domino.Doc document for review or approval.  After selecting a reviewer's or approver's name, you click OK and the following error occurs:
"An error occurred while submitting the document for approval.
An error occurred sending a notification to the next approver(s).  Notes error. You do not have a mail file/server specified.   Use File Mobile Edit Current Location ... to set them."

To troubleshoot the issue, you verify that the following items are correct:
The Person document for the name you selected has the correct mail server and mail file specified.
There are no duplicate Person documents or Replication/Save conflicts in the Domino Directory.
You have a Location document in your Notes client and it lists the correct mail server and mail file.
The Access Control Lists (ACL) are correct.  The reviewer or approver has been invited to the file cabinet with appropriate access.
The Server document in the Domino Directory has correct entries for the host name.
Domino.Doc Profile documents are set correctly.




For at least one customer that was experiencing this issue pulling a new replica copy of the domain's Domino Directory (names.nsf) resolved the issue.  Apparently some sort of corruption was preventing Domino.Doc from correctly determining to which mail file to send the submit for approval mail notification.  The new replica of the Domino Directory fixed the problem.
For other customers, rebooting the server is all that was required to resolve the error.