OK, I've "copy-pasted" the formula, but it doesn't work.
If I open the ticket in the MAIN VIEW oh the helpdesk database, I see that my name is already present in the "Supporter Field".
Is there some place where I've put it as "default value"? (I suppose it's not correct)
How can I fix this.
Is it correct? or should the "Supporter Field" be Empty after receiving the Ticket request?