I'm having problems setting up the integration between the mail file of Domino Users and the HelpDesk integration.
I 've already inserted (in the menu "Create" inside Lotus Notes client) the menu voice called "HelpDesk".
After filling in all the fields in the module the mail goes correctly to the correct address (my address).
But when I try to open the request inside my client I receive this message.Unable to locate module: newBugReport
Maybe I missed some passages in configuring the template.
Do I have to cerate a new Domino User with HelpDesk.nsf as Mailfile?!?!