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Lotus Notes / Domino Sonstiges => Projekt Bereich => Help-Desk Applikation !!Help!! => Thema gestartet von: alecrespi am 16.01.08 - 10:51:57

Titel: Set as Default - Create New Mail (inside Ticket)
Beitrag von: alecrespi am 16.01.08 - 10:51:57

(using !!!Helpdesk!!! 1.5.3)
When managing a ticket, I can click on CREATE NEW MAIL to see a list of MAIL TEMPLATE to use and send/receive information about the ticket.
Actually I can say that I always use the same MAIL TEMPLATE.
Is it possible to set 1 mail template as DEFAULT? So when I click on CREATE NEW MAIL I can immediately write down my words without selecting the mail template?

I've attached an email.
hoping to be clear.
thank you
Alessandro

Titel: Re: Set as Default - Create New Mail (inside Ticket)
Beitrag von: Thomas Schulte am 16.01.08 - 13:53:02

Actually this is not possible.