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Lotus Notes / Domino Sonstiges => Projekt Bereich => Help-Desk Applikation !!Help!! => Thema gestartet von: alecrespi am 14.02.07 - 17:06:50
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How can I do to create a view (in the statistic tab) with only 1 row for each department and 2 columns with "open ticket" (total) and "closed ticket" (total).
Something like...
|Department|Open |Closed|
|Dept1 | 5 | 10 |
|Dept2 | 3 | 15 |
|Dept3 | 0 | 8 |
|Dept4 | 10 | 32 |
|TOTAL | 18 | 65 |
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Notes can do a lot of tricks but I think Notes can't do this.
The easiest way to accomplish this would be to creat a new form type to store the values and an agent to do the search-and-summerize stuff.
The resulting docs can then be displayed in a view of your choice ...
just a suggestion
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I'm just a little bit "far" from Agents...
:'(
would it be easier with the total of each "grouped category" between "(" and ")"
(inside existing view)?
like I supposed to do in a previous post...
:-:
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The easiest way to accomplish this would be to creat a new form type to store the values and an agent to do the search-and-summerize stuff.
The resulting docs can then be displayed in a view of your choice ...
Hi!
If you have time, I'd like to know HOW to do this.
It seems very interesting.
thank you in advance.