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Lotus Notes / Domino Sonstiges => Projekt Bereich => Help-Desk Applikation !!Help!! => Thema gestartet von: alecrespi am 02.11.06 - 10:35:52

Titel: Integration (English language)
Beitrag von: alecrespi am 02.11.06 - 10:35:52

Hi!
I'm having problems setting up the integration between the mail file of Domino Users and the HelpDesk integration.
I 've already inserted (in the menu "Create" inside Lotus Notes client) the menu voice called "HelpDesk".
After filling in all the fields in the module the mail goes correctly to the correct address (my address).
But when I try to open the request inside my client I receive this message.
Unable to locate module: newBugReport

Maybe I missed some passages in configuring the template.
Do I have to cerate a new Domino User with HelpDesk.nsf as Mailfile?!?!
 :-:

Titel: Re: Integration (English language)
Beitrag von: eknori am 02.11.06 - 12:58:55

Hi,

this issue occurs, because the "Helpdeskanfrage" form is missing its alias. Open the form in designer and add "NewBugReport" as alias.
This should solve the problem ...

regards

Ulrich

Titel: Re: Integration (English language)
Beitrag von: alecrespi am 02.11.06 - 16:00:58

OK!
I've fixed the opening of the massage.
But I thought that it would have gone directly INSIDE the HelpDesk application.
Is it correct?

Actually I can pen the "help request message" without errors, but I don't know what to do with it.
 :'(

Titel: Re: Integration (English language)
Beitrag von: eknori am 02.11.06 - 16:07:28

Zitat

But I thought that it would have gone directly INSIDE the HelpDesk application.

Sure, if you have setup the helpdesk db as mail in db, it will. The address for this db should be HELPDESK , coz this name is hardcoded in the SendTo field of the "Helpdeskanfrage" form. And you have to start the Dispatcher agent. This agent handles all incoming requests.
Be sure to sign the database with you server ID ;-)

Titel: Re: Integration (English language)
Beitrag von: alecrespi am 03.11.06 - 16:23:59

I'm a total NEWBIE with LOTUS
 ??? :o
can somebody help telling me what to do to sign the database and also to set the Helpdesk database as mail db?
thank you in advance.

sorry for boring.
 :-[

Titel: Re: Integration (English language)
Beitrag von: eknori am 03.11.06 - 16:27:15

First of all: Do you have a Domino server? You cannot use HELP without a Domono server ...

Titel: Re: Integration (English language)
Beitrag von: alecrespi am 03.11.06 - 16:58:32

hehehe
nice try!

I've got a Domino server.
version 7.0.1
 ;D

Titel: Re: Integration (English language)
Beitrag von: alecrespi am 03.11.06 - 17:04:34

also che clients are mixed
6.5.3 and 7.0.1

Sadly, my Notes/Domino knowledge is limited to:
- creation of new mail users
- client installation
- user activation

 :'(

Titel: Re: Integration (English language)
Beitrag von: eknori am 03.11.06 - 17:06:58

OK, open the administrator client and select the files tab; after you selected the HELP database you can click the "Database - Sign" action on the right navigation pane. Under "Wich ID to choose" select "Active Server ID".

To create a mail-in-database click the "Person & Group" tab in the admin client and then ...

Titel: Re: Integration (English language)
Beitrag von: alecrespi am 07.11.06 - 11:50:57

it seems to work!
thank you.

I'll post later if I'll get more problems
  ;D