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Lotus Notes / Domino Sonstiges => Projekt Bereich => Help-Desk Applikation !!Help!! => Thema gestartet von: alecrespi am 05.02.07 - 12:48:06
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After installation of the HelpDesk DB I saw a real slowdown on my Domino Server.
I can only see that there are 2 processes (with the same name)
NAMGR.EXE
that occupy 300MB of RAM and every 5 minutes occupy 50% each of CPU usage.
I think that they both should be linked with the DISPATCHER agent inside the helpdesk DB.
Is it right?
How can I fix this "annoying" problem?
Tahnk you
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The Dispatcher should not take that amount of RAM and CPU Usage?
Well at last it does not in our envirmonment.
Could you please check which Agents are running?
Take a special look at those three:
- Dispatch
- Escalation
- Resubmission
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Dispatch is the only one running...
and through the Lotus Administrator I see inside
SERVER --> STATUS --> SERVER TASKS
Agent Manager Executive 1 'Idle'
and after a while
Agent Manager Executive 1 'Running agent DISPATCH in HelpDesk.nsf'
with a HIGH CPU usage...
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The Dispatcher uses two db.search commands to get first the documents that should be processed and second an empty collection for all those documents that cannot be processed.
It might be that this is a problem here.
We could hand the first one over to a specific view. The second one might still be a problem. One potential fix is to activate ftsearch on that database.
So as a first advice. Check if FTsearch is enabled. If not enable it.
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do you mean the FullTextSearch inside the Database Properties?
Should I activate the INDEX with this button?
Do you think it should improve performances?
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Yes that is what i mean.