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Problem
What is the Support policy for customization of the iNotes Web Access mail template?
Customizing Domino database templates, including the Standard Mail template, is a common practice with many customers. This had led to numerous questions regarding what type of customization can be made to the iNotes Web Access for Domino mail template. This document outlines the Support policy for customization of the iNotes Web Access mail template.
Customization Disclaimer:
The ability to customize iNotes Web Access for Domino was not one of the design goals for this release. As such, customized templates are neither certified nor supported. Standard practice for Lotus Notes Support for customers who open incidents resulting from a customized template will be to instruct the customer to revert back to the stock template and see if the problem still occurs. If it does, Lotus Notes Support will troubleshoot the problem as it exists in the stock template (in other words we will not troubleshoot the customized template). If the problem does not exist in the stock template, Lotus Notes Support shall recommend the customer remove the modifications and submit an enhancement request of the desired functionality for the next release.
Supporting Information:
Related Documents:
Quelle: Lotus Knowledgebase, Documentnumber: 1100952
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Thema: Hinweise seitens Lotus bzgl Support bei Anpassungen an der iNotes Schablone (Gelesen 2346 mal)