Lotus Notes / Domino Sonstiges > Companion Products

Sametime und DNS

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m3:
Tritt das Problem am Standalone und am Embedded Client auf?
Schon mal das Client Log und die Client Traces angeschaut?

Tannibal:
Ja, tritt bei beiden auf, und User unabhängig.

Scheint also schon genau der Fehler der Technote zu sein. Vlt mach ich jetzt doch mal ein Ticket bei IBM auf..

error-log:

--- Code: ---2014-01-30T10:54:34.328+01:00 WARNING CLFRB1230W: Unable to find required audio devices, microphone devices available: [] speaker devices available: [] com.ibm.collaboration.realtime.telephony.softphone
2014-01-30T10:54:34.826+01:00 WARNING Error adding click to call listener com.ibm.collaboration.realtime.telephony.sut.diagnostics.TelephonyServiceListener
2014-01-30T10:54:39.057+01:00 SEVERE CLFRB1232W: Problem encountered processing softphone configuration:
com.ibm.collaboration.realtime.telephony.exception.TelephonyRuntimeException: CLFRB1230W:
Unable to find required audio devices, microphone devices available: None speaker devices available: None com.ibm.collaboration.realtime.telephony.softphone
--- Ende Code ---
trace-log:

--- Code: ---10:54:34.328 2 FINE com.ibm.collaboration.realtime.telephony.mfw.jni.MFWJNIService
getAvailableAudioOutDevices Audio devices list from MFW :: :Default Device%
 com.ibm.collaboration.realtime.telephony.softphone.mfw
10:54:34.328 2 WARNING com.ibm.collaboration.realtime.telephony.mfw.service.MFWDeviceController
hasAudio CLFRB1230W: Unable to find required audio devices, microphone devices available: [] speaker devices available: []
 com.ibm.collaboration.realtime.telephony.softphone
10:54:34.328 2 FINE com.ibm.collaboration.realtime.telephony.mfw.service.MFWDeviceController
hasAudio supportedPlatform=true audioProps=
 com.ibm.collaboration.realtime.telephony.softphone
10:54:34.328 2 FINE com.ibm.collaboration.realtime.telephony.mfw.service.MFWSoftphoneServiceProvider
isCapabiiltySupported The requested operation is not supported by the service provider
com.ibm.collaboration.realtime.telephony.exception.UnsupportedCapabilityException: The requested operation is not supported by the service provider
at com.ibm.collaboration.realtime.telephony.mfw.service.MFWSoftphoneServiceProvider.getAudioVideoDeviceController(Unknown Source)
at com.ibm.collaboration.realtime.telephony.mfw.service.MFWSoftphoneServiceProvider.getVoiceChatDeviceController(Unknown Source)
at com.ibm.collaboration.realtime.telephony.mfw.service.MFWSoftphoneServiceProvider.isCapabilitySupported(Unknown Source)
at com.ibm.collaboration.realtime.telephony.mfw.service.MFWSoftphoneServiceProvider.isCapabilitySupported(Unknown Source)
at com.ibm.collaboration.realtime.telephony.softphone.service.SoftphoneCallServiceProvider.getSoftphoneServiceProviderCapability(Unknown Source)
at com.ibm.collaboration.realtime.telephony.softphone.service.SoftphoneCallServiceProvider.isCapabilitySupported(Unknown Source)
at com.ibm.collaboration.realtime.telephony.impl.CallManagerImpl.isCapabilitySupported(Unknown Source)
at com.ibm.collaboration.realtime.telephony.ui.TelephonyCallHandler.getAudioVideoDeviceController(Unknown Source)
at com.ibm.collaboration.realtime.telephony.ui.TelephonyUIPlugin.setSoundAlerts(Unknown Source)
at com.ibm.collaboration.realtime.telephony.ui.TelephonyUIPlugin.initialize(Unknown Source)
at com.ibm.collaboration.realtime.telephony.ui.TelephonyCallHandler$1.run(Unknown Source)
at org.eclipse.core.internal.jobs.Worker.run(Unknown Source)

 com.ibm.collaboration.realtime.telephony.softphone
10:54:34.328 2 FINER com.ibm.collaboration.realtime.telephony.softphone.service.SoftphoneCallServiceProvider
isCapabilitySupported The requested operation is not supported by the service provider:avDeviceControl
 

--- Ende Code ---

Tannibal:
Mittlerweile (nach 6 Monaten) hat es auch IBM geschafft den Fehler zu identifizieren, jedoch liegt dieser bei Polycom. Diese kümmern sich jetzt darum.

Ich halte euch auf dem Laufenden!

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