Lotus Notes / Domino Sonstiges > Help-Desk Applikation !!Help!!

New View grouped by "Department"

(1/2) > >>

alecrespi:
Hi!
I've created a new view called "Closed by Department".
I would like to have all the Closed Ticket grouped by Department.

Is there any variable or field in the HELPDESK database that would help me in doing this?
or do I have to caluclate the Department using "username" and the Public Address Book (names.nsf)?

alecrespi:
I would like to use a field like
"department"
in the form HD Anfrage

but I'd like to use it a sorting column inside a view...

Thomas Schulte:
In the ticket you have got a department field. This one is Computed for Display. If you change it to Computed you will be able to use it in your view.
Keep in mind that this has one effect. The next update will changes this field to CFD again.

alecrespi:
I've got it...
GREAT!
 ;D

alecrespi:
another question linked with this one...
 ;D

How can I do to show the number of documents in each "department" group?
just to see which departments wins the "helpdesk prize" of the year...
 :P

Can I use the @Count function?
If I use the "Total" checkbox in Property box I get a "0" as count.

Navigation

[0] Themen-Index

[#] Nächste Seite