Lotus Notes / Domino Sonstiges > Help-Desk Applikation !!Help!!

Different Supporter based on Module

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alecrespi:
Is it possible to Set different "default supporter" for different module?
The problem is: BackUp ticket always goes to the same supporter and Network ticket always goes to some other supporter.
Hoping to be clear.
Thank you.

eknori (retired):
Well, everything is possible. It's only code ...

The answer for now is: "Not at the moment".

But I already have this task on my personal ToDo:

"Code function to send pre-classified / categorized tickets ( sent by mail ) to different supporter depending on classification"

Thomas Schulte:
We can build a simple solution for that if you want to use different Mail Adresses. Then we could initialize the supporter in the dispatcher using those adresses.

alecrespi:
correct me if I'm wrong.

In my business there are 3 supporters.
All of them can enter in the HelpDesk database and see the new request, but if I enter in the request I can only accept for myself.
 ???

Is it possible to have a "super-supporter" that assign a request to another supporter?
If so I miss the way to do that.

sorry for bothering with these "stupid question", but I really like your work on this database and I'd love to use it at my best.
 :D

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