Lotus Notes / Domino Sonstiges > Help-Desk Applikation !!Help!!

missing document link

(1/3) > >>

alecrespi:
Hi,
I've installed and translated in Italian the HELPDESK database 1.5.1 but I miss the correct LINK ICON to the ticket problem inside the mail.
so people have to open manually the HELPDESK database and search for the ticket.
how can i fix this?

hoping I've been clear.
thank you
Alessandro

Thomas Schulte:
check all the configuration documents that look like "mailif.....Link" a parameter set to NO here will mean that no link wil be sent. Also links will always be sent only to people who are in your domino adressbook.

alecrespi:
where can I find these configuration documents?
do you mean the section "configuration" inside the databse?
 :-:

Thomas Schulte:
Yes that is what i mean the first part there is listed as "keywords" That is where a lot of the action of configuration happens.

alecrespi:
OK!
I've found it.

I wrote YES instead of the previous value NO, but the result is the same...
 ???

Navigation

[0] Themen-Index

[#] Nächste Seite